GhatgayaConsumer Rip-Off Reporting
A public platform where people report and browse corporate rip-offs, from shrinkflation and hidden fees to dark patterns, MRP violations and billing fraud, with moderation and community verification.
- Client
- Internal product
- Sector
- Consumer & Civic
- Focus
- 2-tier credibility
- Discipline
- Consumer advocacy · Civic tech · Full-stack
Overview
The challenge
A single complaint about shrinkflation, a hidden fee or a dark pattern is easy to dismiss. Repeated, evidenced reports against the same brand are not.
Our approach
Users submit a report with evidence; moderators review and publish it; the community votes and comments. Reports are tiered by how well they are evidenced, and grouped by brand and rip-off type so repeat behaviour surfaces as a pattern rather than a pile of individual complaints.
Scope
What the build covers, area by area.
- Reports
- Brand, product, before / after, date noticed, city and source link
- Evidence uploads
- Two tiers: documented and community
- Moderation
- Every report reviewed before it goes live
- Approve, reject or send back for another look
- Rejections carry a reason
- Patterns
- Repeat reports against a brand are counted
- Grouped by brand and rip-off type
- Community
- Up and down votes
- Comments and likes
- Accounts
- Sign up with email or Google
- Email verification
- Separate moderator access
- Platform
- Public site, free to browse
- Works on mobile and desktop
- Abuse and spam protection
Capabilities
What it does
6 capabilities, working from the same data.
Structured reports carrying brand, product, before/after, date, city and source link, with evidence uploads backing the claim.
Every report is reviewed before publishing, and is approved, rejected with a reason, or sent back for another look.
Documented reports are separated from community reports, so evidence quality is visible rather than assumed.
Repeated incidents against the same brand and rip-off type are surfaced as a visible pattern.
Up/down votes, comments and comment likes let the community weigh in on what is real.
A separate moderator console for review, rejection and oversight.
Workflow
How the work moves through it
5 stages, start to finish, with 2 streams running alongside.
- User submits report + evidence
- Moderation queue
- Published live
- Community votes & comments
- Pattern detection by brand
Runs alongside
- Two-tier credibility
- Admin review
Interested in Ghatgaya?
Let’s discuss how this can work for you.
